Yeah, well, I actually broke off the call halfway through
because I was so shaken with rage that my limbs were experiencing
pins and needles.
It took a long time for me to compose myself.... I then called
back the DBS hotline and asked to be connected to the manager
again.
She explained that that operator in question had failed to
document my orders. They didn't even have a documented record of
the call in question on their computers - they had to comb through
their (separate) telephone call records and actually listen to a
voice recording of that call to find out it even existed!
The manager said that they have confronted that operator, and
disciplinary action was being taken against her....
...... but like I told her, hard cheese, I'm submitting a full
report to DBS Headquarters......
Fark, I'm still shaken..... all this has cost me an inordinate
amount of wasted time and effort..... I'm demanding compensation
for all this....
Goodness! So much for a system in place.
And they're a bank....handling money :x
And Acid told me that some of his money went missing.
It's making me think that maybe I should close my account too
>.<
